My HP deskjet 2541 won't connect to my wireless network

[caupwhiting]

My printer has stopped communicating with my wireless network.  I have tried download the drivers, and other software from HP.  Nothing has solved this problem.  This happened yesterday 02/28.  my wireless light on the printer is flashing blue. 

I hope one of you can offer more solutions to fix this porblem.  

FYI        I know just enough to do what I have done, but not enough to go any further.  

Norma

[DavidSMP · Accepted solution]

Hi @caupwhiting,

Good Day! Thanks for reaching out! I understand that you require assistance regarding the printer not connecting to the wireless network. The Wi-Fi light also flashes. I will be a delighted to assist you. 🙂

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

Did this happen after software or windows update?

Did you change the wireless router recently?

Do other devices connect to the network correctly?

For now, please try these steps.

Please perform a hard reset from this link: http://support.hp.com/us-en/product/HP-Deskjet-2540-All-in-One-Printer-series/5295960/model/5385242/...  Please perform only step no. 6 from his link.

Then check again. If it does not work, please run the print scan doctor from this link: http://support.hp.com/us-en/document/c02073861 

Then please check again to see if it is fixed. If it is not then please uninstall the printer software by performing these steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.

Then reinstall the latest full feature software from this link: http://support.hp.com/us-en/drivers/selfservice/HP-Deskjet-2540-All-in-One-Printer-series/5295960/mo... and also update the firmware too.

Now check again to see if it gets fixed. This should do the trick for you. Lao follow the wireless setup from this link: http://support.hp.com/us-en/product/HP-Deskjet-2540-All-in-One-Printer-series/5295960/model/5385242/...

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you always. 🙂

  To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

  this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂 

Take care now and have a splendid week ahead. 🙂

[caupwhiting]

Thank you for your suggestions.  The problems began after Centurylink helped me fix an issue with my wireless network.  We could not get the old network to connect to anything, and they assigned me a new wireless network number.  I ran the print scan doctor and fixed the issue.  Thanks again for your help.   Cheers!

[DavidSMP]

Hi @caupwhiting,

I read the post. Thanks for the reply. Brilliant effort and great troubleshooting. Hats off you for that. 🙂  I am really glad the issue has been fixed after running the print and scan doctor from my earlier post.

Trust me I've done all I can to assist you by keeping your best interest in mind. You've been commendable and it has been an absolute privilege to share this platform with you. 🙂

I genuinely hope the printer  works great and stays healthy for a long time once it gets fixed. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[SusanDeskjet]

HP Deskjet 2542 on macOS Mojave version 10.14.6

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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3. Error message (if any)
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