• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Deskjet 6988
Microsoft Windows 10 (64-bit)

I have connected this printer to my computer before with no problem.

Now I get the message "GET /DevMgmt/DiscoveryTree.xml" repeated page after page.

The printer automatically inserts half the next page so when I print a page, it gives half the page on one page and the bottom on the second page.

I see people in the past have had this problewm with earlier versions of Windows but some have said it does not work.

1 REPLY 1
HP Recommended

@beachsunm

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, you're getting an error message while trying to print, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you attempted any steps on your own before posting on the HP Forums?
  • When was the last time it worked without these issues?

Please perform the below steps:

Click on Start > Search for Control Panel > Go to Hardware and SoundDevice and Printers > Right click on the printer driver > Printer Properties > Advanced Separator Page > Clear the space > Okay.

 

Once the above step is done, please perform the below steps and then try printing:

  1. Click Start > Search for Control Panel > Go to Hardware and SoundDevice and Printers.

  2. Right-click the HP 6980 driver icon and select Printer Properties from the drop-down menu.

  3. Click the Device Settings tab.

  4. Under Installable option set the following option:

    • Printer status notification: Disabled.

  5. Click Apply and then OK.

  6. Close the print driver windows.

Keep me posted for further assistance, 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.