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‎12-11-2020 01:24 PM

HP Recommended
Product: HP Photosmart 7760
Operating System: macOS 10.15 Catalina

My sister-in-law gave me her old HP Photosmart 7760. For about a year, it worked well with my MacBook Pro. Then it stopped working. I recently upgraded my OS to 10.15, but it wasn't working for my OS 10.14 either.  I've tried a fresh HP driver download several times. I've used HP Smart. HP Smart claims it cannot find my printer when hooked up with the USB cable. How can I get these two old friends to cooperate with each other again?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2020 06:44 PM

HP Recommended

Hi,

Please follow below steps to uninstall any installed software using HP Uninstaller:

https://support.hp.com/us-en/document/c06960563

 

Once the uninstall completes, reinstall the latest drivers below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...


Power on the printer and ensure it is connected, open System Preferences > Printers & scanners and press the Plus sign.
Select your printer, then be sure to select your printer model within the Use drop-down menu and press on Add, then try printing.

 

If the printer is not listed yet, I suggest trying another USB cable and check for any difference then, ensure the USB is directly connected to a USB port of your Mac and is not longer than 1.5-1.8 meters long.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎12-11-2020 06:44 PM

HP Recommended

Hi,

Please follow below steps to uninstall any installed software using HP Uninstaller:

https://support.hp.com/us-en/document/c06960563

 

Once the uninstall completes, reinstall the latest drivers below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...


Power on the printer and ensure it is connected, open System Preferences > Printers & scanners and press the Plus sign.
Select your printer, then be sure to select your printer model within the Use drop-down menu and press on Add, then try printing.

 

If the printer is not listed yet, I suggest trying another USB cable and check for any difference then, ensure the USB is directly connected to a USB port of your Mac and is not longer than 1.5-1.8 meters long.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-11-2020 08:04 PM

HP Recommended

Thanks very much! This solved my problem.

Was this reply helpful? Yes No
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