My Macbook Air won't print colour - i dont' get the option for colour, only B&W

[ABLC77]

Just bought a HP Envy 6000e and it won't offer me a colour option from Pages, Numbers, etc. Emails, test pages & copier print colour - but no option to print colour from programmes. Please help!

[Raj2111]

Hi @ABLC77 

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please try these steps:

How to Print in Color:

1. Open the Print Dialog Box: Start by selecting "Print" from your document.
2. Find the Black and White Option: Look for a checkbox that says "Print in Black and White."
3. Uncheck the Box: If the box is checked, click on it to uncheck it.
4. Print Your Document: Now, click "Print" to print in color.

Please note that there isn't a separate checkbox for color, so unchecking the black and white option is necessary. Thank you for your understanding!

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[ABLC77]

Hi Raj. Thank you for your reply. Unfortunately your suggestion didn't work and after searching the internet for some time, I discovered this is a common problem with Macs and this printer. A lengthy, but ultimately successful, online chat via the HP Smart app with an HP customer service agent did the trick. 

[Raj2111]

HI @ABLC77 

Thank you for the update.

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Raj

HP Support