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‎12-21-2021 03:33 PM

HP Recommended
Product: HP 22-C0039 All In One Desktop
Operating System: Microsoft Windows 10 (64-bit)

I did the online setup yesterday on my new HP Desk Jet 2755e Printer.  It  must be working because I'm able to print off the Printer Information Page.  This Printer Information page says I'm connected to  my wireless network, the signal strength is excellent, but that my printer is not connected to the internet.  Thus I'm unable to print anything as I always print off the internet.  Could someone please help me.  Thanks so much.  

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2021 08:10 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to do a wireless reset and then use the HP Smarty app to connect printer again.

 

These resurces will be useful:

Reset wireless:

https://www.youtube.com/watch?v=NHq_83JIy4A

Unbox & Setup

https://www.youtube.com/watch?v=vjhvaejXNvw

Using USB setup to wireless (need a USB cable)

https://www.youtube.com/watch?v=1xioRGDhjQc&t=37s

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
youtube.com/watch?v=NHq_83JIy4A
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the Wireless back to ...
HP Deskjet 2755e|4155e Printer : Unbox, Activate HP+, Enroll Instant ink, Load paper & Install Inks
HP Deskjet 2755e|4155e Printer : Unbox, Activate HP+, Enroll Instant ink, Load paper & Install Inks
youtube.com/watch?v=vjhvaejXNvw
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows the Unboxing of the HP DeskJet 4155e ...
1 person found this reply helpful
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3 REPLIES 3

‎12-21-2021 08:10 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to do a wireless reset and then use the HP Smarty app to connect printer again.

 

These resurces will be useful:

Reset wireless:

https://www.youtube.com/watch?v=NHq_83JIy4A

Unbox & Setup

https://www.youtube.com/watch?v=vjhvaejXNvw

Using USB setup to wireless (need a USB cable)

https://www.youtube.com/watch?v=1xioRGDhjQc&t=37s

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
youtube.com/watch?v=NHq_83JIy4A
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the Wireless back to ...
HP DeskJet 2720| 2752| 2755 printer: Using USB to Setup & Connect the printer to a wireless network
HP DeskJet 2720| 2752| 2755 printer: Using USB to Setup & Connect the printer to a wireless network
youtube.com/watch?v=1xioRGDhjQc&t=37s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to use the USB cable to Setup a ...
HP Deskjet 2755e|4155e Printer : Unbox, Activate HP+, Enroll Instant ink, Load paper & Install Inks
HP Deskjet 2755e|4155e Printer : Unbox, Activate HP+, Enroll Instant ink, Load paper & Install Inks
youtube.com/watch?v=vjhvaejXNvw
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows the Unboxing of the HP DeskJet 4155e ...
1 person found this reply helpful
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‎12-22-2021 10:04 AM

HP Recommended

Thanks for your reply to my post Greenturtle.  Good news, I got my new printer working last night.  I finally figured out I had to set the new printer to be my default printer.  Happy Holidays to you and yours.  

Was this reply helpful? Yes No

‎12-22-2021 07:33 PM

HP Recommended

Hi @Willow1949 

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
1 person found this reply helpful
Was this reply helpful? Yes No
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