My Office Jet 8015 asking for SETUP cartridges.

[Tim172]

My Officer Jet 8015 has worked properly for 10 Months using HP instant ink.  However it last printed properly yesterday and now is refusing to connect to my computer with a message which says "Use SETUP cartridges that came with your printer".  I no linger have the cartridges which came with the printer.  I have tried a factory reset without success. I have also reloaded all the HP cartridges one at a time to see if that helps with no success.

[Jay_G24]

Hi @Tim172,

I'd like to help!

I understand that the printer is requesting setup ink cartridges.

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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