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LCBJ
New member
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Message 1 of 3
118
Flag Post

My OfficeJet Pro 8035 does not work

HP Recommended
OfficeJet Pro 8035
macOS 11.0 Big Sur

Seems to be trying to run HP Easy Start, again, for over half an hour.  No clue what is happening other than this printer is not functioning again.  My operating system is Big Sur 11.6, not 11.0.

 

How do is get someone on the phone?  This is ridiculous.

2 REPLIES 2
ShlomiL
Level 17
Level 17
33,791 15,022 5,686 13,506
Message 2 of 3
Flag Post
HP Recommended

Hi,

HP Easy Start have nothing much to do with your printer model, but intended for older printer models.

 

You would need to install your printer with HP Smart, as listed on the drivers page of your printer:

ShlomiL_0-1638382749830.png

 

You may follow below steps to install and use the HP Smart app

https://support.hp.com/us-en/document/ish_2073929-1413451-16

 

Shlomi



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SJH5
Level 1
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Message 3 of 3
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HP Recommended

HP smart already installed

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