My OfficeJet Pro 8715 will not connect from Windows11, but is still working from my Windows10-PC.

[Erik-Benny]

The answer from HP,  Microsoft and from a Drivers-Help-Hotline: Your drivers are up to date!

But still ist not working on Windows 11, but perfektly on my old Windows 10-PC.

How can I get back to the drivers-status of my Windows10, to bring my Printer to work on Windes11.-?

[Max3Aj]

@Erik-Benny, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Here's a step-by-step guide to help resolve the issue where your HP OfficeJet Pro 8715 works on Windows 10 but not on Windows 11:

Step 1: Remove Existing Printer Drivers

1. On your Windows 11 PC, go to:
   • Settings > Bluetooth & devices > Printers & scanners
2. Select your OfficeJet Pro 8715, click Remove.
3. Open Control Panel > Devices and Printers, and ensure the printer is removed.
4. Press Win + R, type printui /s /t2, and remove any remaining drivers related to HP OfficeJet Pro 8715.

Step 2: Enable Windows Protected Print Mode

Windows 11 (especially 24H2 update) includes a Protected Print Mode that installs the correct Mopria/IPP driver.

1. Go to Settings > Bluetooth & devices > Printers & scanners
2. Click Add device and wait for Windows to detect your printer.
3. If prompted, choose Set up using Windows Protected Print Mode.
4. Let Windows install the printer using the Mopria/IPP driver.
5. Set it as the default printer and print a test page.

Step 3: (Optional) Install HP Smart App

If you haven’t already:

• Download and install the HP Smart app from the Microsoft Store.
• Use it to add and manage your printer.

Step 4: (Optional) Use Windows 10 Driver in Compatibility Mode

If the above steps don’t work:

1. Download the Windows 10 full feature software for your printer from the HP Software & Driver page.
2. Right-click the installer > Properties > Compatibility tab.
3. Check Run this program in compatibility mode for: Windows 10.
4. Run the installer and follow the prompts.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support