My Photosmart 5520 does not copy or print after re - installing the software several times

[Bengeostar]

It has only just happened after being asked to update my software for the printer!    it now doesn't eben copy!

[TEJ1602]

@Bengeostar

Let us first check the printer hardware-

Check Hardware:

1. Power the printer ON
2. Open the flatbed cover
3. Hit the Copy button on your printer.

• Does the scanner bar move when you hit the copy button?
• Does the scanner bulb light up?

If the answer is NO to both the questions, I am afraid it could be a hardware failure. Try following the below-mentioned troubleshooting steps:

Step 1: Check Power:

Lack of power can cause your HP Printer not to respond properly. Please ensure that your printer is not currently plugged into a power strip or surge protector as these can cause your printer not to get sufficient power and result in performance issues. Once your printer is plugged directly into a wall outlet for power please test the copy function again. Should copying still fail, please proceed to the next step

Step 2: Power Reset:

1. Power your printer ON
2. With the printer ON disconnect the power cable from the rear of your printer
3. Leave the power cable disconnected for 60 seconds
4. Plug the power cable back in
5. Your printer should power back up on its own

Once the printer returns to the ready state, please test the copy function again.

Keep me posted for further assistance.

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