My Printer will not download the update

[Mary6161]

My printer will not do the download. My operating system is Mac OS 15

[Max3Aj]

@Mary6161, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Here are some steps and insights to help resolve the issue with your HP OfficeJet Pro 8025e not downloading updates on macOS 15:

Restart Devices:

• Power off your printer and Mac.
• Wait 30 seconds, then power them back on.

Check Internet Connection:

• Ensure the printer is connected to Wi-Fi (solid blue light on the printer indicates a stable connection).
• Try printing a Network Configuration Page from the printer to verify connectivity.

Update via HP Smart App:

• Download or update the HP Smart app from the Mac App Store.
• Open the app, add your printer, and check for firmware updates from within the app.

Manual Firmware Update:

• Visit the HP Software and Driver Downloads page.
• Enter your printer model: HP OfficeJet Pro 8025e.
• Select macOS 15 as your OS.
• Download the latest firmware and follow the on-screen instructions to install it manually.

Reset Printing System (if needed):

• Go to System Settings > Printers & Scanners.
• Right-click (or Control-click) in the printer list and choose Reset printing system.
• Re-add your printer and try the update again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support