My computer is unable to establish a 2-way communication with my HP Deskjet 2540

[mkhan825]

I have an HP Deskjet 2540. It used to be working perfectly fine, however once I came back to college, it stopped working. I am running Windows 10 and I have uninstalled and reinstalled the drivers and software associated with the printer. The weird thing is that it gives me an error every time I try to see some sort of status information of the printer, however, if I try to print a document it works, with an error message associated with it (update: printing has recently stopped working). Every time I open the software it's able to show me the amount of ink in the printer itself, but if I click on "Scan a Document" or "Maintain Your Printer" it won't load properly. For scan a document I receive an error saying Scanner communication cannot be established. For maintain your printer I just receive that it can't make two way communication. I happened to take out the USB from the back of my computer and suddenly I'm able to access "Maintain Your Printer" without any issues. It seems the only option I can't access is Scan a document which makes sense. I run into the same exact problem on my laptop as well.

[sandytechy20]

@mkhan825

Welcome to HP support community.

Check Windows Image Acquisition settings

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.