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Locked

‎12-18-2017 08:04 AM

HP Recommended
Product: HP Deskjet 2630
Operating System: Microsoft Windows 10 (64-bit)

I have tried downloading the download for my HP Deskjet 2630 but a warning comes up saying that the Administrator wont allow it. I am the administrator, and it prints okay but cannot get it to scan. My previous HP Printer worked okay. Help

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2017 08:24 AM

HP Recommended

@reiduwic

 

Welcome to HP Support Forums. 🙂

 

I understand that you have an HP DeskJet 2630 All-in-One Printer. I read that when you try to install the printer drivers, a message appears saying that the Administrator won't allow it and you're the administrator. Not worry, I'll do my best to help you. 

 

I have provided you with some steps for unlocking the Hidden Administrator Account and installing the printer on this account to see if that will help with this situation.
 
Note: Don't connect the USB cable in until prompted during the install.

  • Go to your Start menu and under the 'search programs and files' box type CMD.
  • CMD will populate as a search option above, just right click on it and 'run as administrator'.
  • Once CMD (Command Prompt) opens, type net user administrator /active: yes and hit enter.
  • Next, close CMD and restart your computer.
  • When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it.
  • If your computer automatically logs into your account after the restart then go to your start menu and click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.
  • Under the Administrator account, install the printer software.
  • Test the printer.
  • To turn off the Admin account start back at step 1 and type in net user administrator /active: no.

If you are still having this issue, it may be the User Profile. Create a new User and try installing the printer on that Account.

  • Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
  • Click Manage another account.
  • Click Create a new account.
  • Install the printer on that account.

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Feel free to keep me posted. Cheers! 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-19-2017 08:24 AM

HP Recommended

@reiduwic

 

Welcome to HP Support Forums. 🙂

 

I understand that you have an HP DeskJet 2630 All-in-One Printer. I read that when you try to install the printer drivers, a message appears saying that the Administrator won't allow it and you're the administrator. Not worry, I'll do my best to help you. 

 

I have provided you with some steps for unlocking the Hidden Administrator Account and installing the printer on this account to see if that will help with this situation.
 
Note: Don't connect the USB cable in until prompted during the install.

  • Go to your Start menu and under the 'search programs and files' box type CMD.
  • CMD will populate as a search option above, just right click on it and 'run as administrator'.
  • Once CMD (Command Prompt) opens, type net user administrator /active: yes and hit enter.
  • Next, close CMD and restart your computer.
  • When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it.
  • If your computer automatically logs into your account after the restart then go to your start menu and click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.
  • Under the Administrator account, install the printer software.
  • Test the printer.
  • To turn off the Admin account start back at step 1 and type in net user administrator /active: no.

If you are still having this issue, it may be the User Profile. Create a new User and try installing the printer on that Account.

  • Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
  • Click Manage another account.
  • Click Create a new account.
  • Install the printer on that account.

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Feel free to keep me posted. Cheers! 🙂

Was this reply helpful? Yes No
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