My hp desk jet 4155e is blacking out a document that I have successfully printed before, why?

[DixieBoss]

My HP printer is blacking out a document that I made changes to. It printed fine before.

[Sneha_01]

Hi @DixieBoss,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 4155e is blacking out a document that previously printed fine, it could be due to several issues. Here’s a step-by-step approach to diagnosing and resolving the problem:

1. Check Document and Print Settings

• Inspect Document: Ensure the changes you made to the document did not inadvertently add black boxes or change the document format. Open the document in its native application and check for any formatting issues.
• Preview Print: Before printing, use the “Print Preview” option to see how the document will look when printed. This can help identify if the issue is with the document or the printer.

2. Check Printer Settings

• Print Quality Settings: Go to your printer settings and ensure that the print quality is set to the appropriate level. Sometimes, settings like “Draft” mode or “High Quality” mode can affect the print output.
• Color Settings: Verify that color management settings are correct. Incorrect color management can cause printing issues like blacking out.

3. Check Ink Levels and Cartridges:

• Check Ink Levels: Ensure that your ink cartridges are not running low or empty. Low ink levels can sometimes cause printing issues.
• Examine Cartridges: Remove and inspect the ink cartridges. Ensure they are installed correctly and that there is no visible damage. Clean the contacts on the cartridges and inside the printer if necessary.

4. Perform Printer Maintenance

Clean Printheads:

• Run Cleaning Cycle: Most printers have a built-in cleaning cycle to clean the printheads. This can be accessed through the printer’s settings menu.

Align Printheads:

• Alignment: Perform a printhead alignment if your printer offers this option. Misalignment can affect print quality.

5. Update Printer Drivers

• Update Drivers: Ensure you have the latest printer drivers installed. Go to the HP website, search for your printer model, and download the latest drivers.:
• Reinstall: If updating doesn’t work, try uninstalling and then reinstalling the printer drivers.

6. Check for Software Issues

• Test Different Software: Try printing the document from a different application or program to rule out software-specific issues.:
• Update Applications: Ensure that the application you’re using to print is up to date.

7. Check for Firmware Updates:

• Check for Updates: Visit the HP website and check if there are any firmware updates available for your printer model. Updating the firmware can resolve many printing issues.

8. Reset Printer:

• Perform Reset: As a last resort, you can perform a factory reset on the printer. This will restore all settings to their default state and might resolve the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support