My laptop can scan to OfficeJet Pro 9015, but cannot print. All other devices we have can print.

[screenkn]

My laptop can scan to OfficeJet Pro 9015, but cannot print. All other devices we have can print to the printer. I have uninstalled and reinstalled 3x and that has not solved the issue.

[Dragon-Fur]

@screenkn 

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Not sure what you have uninstalled / installed...

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

  HP Easy Start Printer Setup Software

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

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What else?

Consider

If you have not done so,

Update the Printer Firmware

HP OfficeJet 9010/OfficeJet Pro 9010 All-in-One Printer series firmware update 

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What else?

If you have not done so, download and run the Print and Scan Doctor .

Open Category Troubleshooting > Select the type of doctor you want to run.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015 All-in-One Printer 

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