My location settings are turned on, but HP Smart is not recognizing that

[cat10475]

I haven't used my printer/scanner in a year.  Since then, it has become disconnected to the internet.  I had trouble trying to reconnect it, so I hide the printer from my HP Smart app, tried to reset the printer, and start over again by adding it as a new printer.

Now the HP app is saying that my Location needs to be turned on.  I followed the instructions it prompted, and the location settings ARE turned on.  Furthermore, I turned off my firewall as well.  I've done everything that I can find online and the HP is prompting me to do from turning off the printer to factory resetting it to turning off my computer to reinstalling the HP Smart app.  I still keep getting this message, and I can't move forward.  I don't know what to do!!!  How am I supposed to move past this?? My location settings ARE turned on.  In fact, I went in and turned them on for all my apps.  

This is frustrating and becoming an impossible situation.  I really need to use my scanner ASAP for job I'm applying for.  Please help! 

I've attached a screenshot of the error message I keep getting. I don't know what else I can do!

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Please try a reset wireless to defaults and then use HP Smart to setup and connect printer to the network again.

These resources will be useful:

Reset Wireless:

https://www.youtube.com/watch?v=c3UfOD-5huA

Connect to network:

https://www.youtube.com/watch?v=kRzEcKkwQlc

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPg2uqMt6xzQowix3LmJEgBG

Hope that helps!

[aschultz2]

I tried the above procedures and still doesn't work. Any help would be great!

[RyanJ5128]

This is a VERY Large problem, and HP refuses to help.  Location services are ON, but HP Smart does not recognize that and will not allow me to do anything.  I now have a very expensive paperweight.  Lots of **bleep** from HP, scammers all. 

[RyanJ5128]

Your solution does not work.  Location services are on, and BEING USED BY HP SMART, but then I still get the screen that says it doesn't have permission.  I'm sick of this company forcibly holding my purchased equipment hostage.  If I pay for something, I expect it to work.  And NOT using your BS app.