My new PC would not see HP Photosmart D5460

[D5460-User]

Hello:

My new computer cannot detect my HP printer. I have tried everything.  It goes round and round but just cannot get to it. I installed HP Smart from Microsoft Store and it did not do anything.  HP Support App says to use 123hp but 123hp does not even list my printer. It then goes in a roundabout manner, and I get back to square one. Microsoft 10 S says I can find the device without any additional software. 

Any idea what is up?

Thanks

[Dragon-Fur]

@D5460-User 

Welcome to the HP User Community.

HP Smart is likely not supported - printer was released (available for sale) about 2009.

What to do?

Try / Consider

Install and Print using the Built-in Windows Print Drivers

Reference

HP Printers - Installing and Using the Windows Built-in Print Driver

Scan?  See Section FAQ > How do I use the printer functions with the built-in driver?

Example

Scan documents and photos: Complete scan jobs with a Windows app that works with the built-in driver.

• Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.
• Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.
• Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows Scan (in English) to install it.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP Photosmart D5460 Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[D5460-User]

Hi Dragon

I tried that. Install the Printer Driver saw many HP printers but not the one I want. I am stuck. Does it not recognize the printer I want? Is there an alternate driver I could use? Is HP Envy compatible?

Thanks

[Dragon-Fur]

@D5460-User 

No sure about anything else..

If you wish to do so, try again -

If you did not do so the first time,

During the procedure, use the Windows Update button to update the printer list.

The "update" can take a while - several long minutes, in fact.

When the update is complete,

Select HP as the printer maker (left column)

Scroll down and select "HP Photosmart D5400 series)"

Example  Add-a-Printer - Search for HP > Photosmart D5400

Add-a-Printer_PhotoSmart_D5400_1

General Example - Add a Printer - The printer I want isn't listed

Reminders: 

• If using a USB cable to connect the printer to the computer, disconnect the cable before you start the procedure.  Connect the cable only when instructed or after the drivers are installed (at the “Finish”).
• If a “USB port” option is not listed as available, select the LPT port.  Connect the cable after the procedure is completed, (and if necessary) Restart the computer and log in

Control Panel > icon view > Devices and Printers > Add a Printer

Click The printer that I want isn’t listed

Click Add a Local or Network Printer with manual settings

Click Next

Choose Printer Port

Select Use an existing port 

Select first LPT port in list - or for USB - select (if available in list) USB port

Install the Printer

Left column:  HP

Right column: Scroll, search, select (click) printer

If Printer is not found in list:

Click Windows Updates

Wait several minutes for list to update

Left column:  HP

Right column: Scroll, search, select (click) printer

(Repeat if Necessary) Choose Printer Port

Select Use an existing port 

Select first LPT port in list or for USB select (if available in list) USB port

Click Yes to “…allow this app to make changes to your device” (UAC)

Optional: Type a printer Name or use the default

Next > Wait for printer software to install …

Next >

Click Share this printer so that others on your network can find and use it

Optional:  Fill in information for printer location and a comment

Optional:  Click Set as the default printer

Optional:  Click to Print a test page > Finish