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‎07-30-2021 05:37 PM

HP Recommended
Product: HP ENVY 6455e
Operating System: Microsoft Windows 7 (64-bit)

My old Windows7 computer don't work with new printer ENVY 6455e. New computer of my wife working with printer good. On the box I see - printer accept Windows 7.  All the programs installed, but print and scan doctor tell-they not installed to the end.  I was able to print Alignment page on my new printer using my old computer. But nothing more.

Category:
1 person had the same question
1 REPLY 1

‎08-02-2021 11:52 PM

HP Recommended

@Windows7user321, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print from your Win 7 computer. Yes, this printer is compatible with Win 7. The HP Smart app is not compatible with Win 7.

 

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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