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‎07-06-2021 08:58 AM

HP Recommended
Product: HP deskjet 2320
Operating System: macOS 11.0 Big Sur

My printer HP deskjet 2320 is idle on Mac OS Big Sur and Easy Start cannot find it.

I have tried everything on the community and Easy Start recognize it but when I click on the printer name Easy start cannot find it

Category:
2 people had the same question
3 REPLIES 3

‎07-06-2021 11:15 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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‎07-06-2021 11:43 AM - edited ‎07-06-2021 11:44 AM

HP Recommended

Thank you Shlomi

When I chose toHP error.png skip to software download I got the next screen which remained indefinitely.

Attached a screenshot  

1 person found this reply helpful
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‎07-08-2021 06:45 AM

HP Recommended

Hello

I am still stuck and need help please

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