My printer brings me the error of setup cartridges how can i disable it

[fabio93]

My hp envy 5010 brings me the error with setup cartridges how can i disable it 

[Jay_G24]

Hi @fabio93,

I'd like to help!

To assist netter -

Could you share the exact error?

Hope this helps! Keep me posted. 

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[fabio93]

hi

the message that i should gave them printer the setup cartridges but i dont have some. On other printers from HP i know how to disable it but this one has not the settings.

I have only reset the printer because i had a wifi problem.

[Jay_G24 · Accepted solution]

Thank you for getting back to me.

I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.