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When trying to make a single copy off the glass plate of an 8 1/2 x 11 sheet, I get a control panel error "Copy does not support A5". When I go into settings on the control panel, the "Paper Size and Type" is A5. When I hit the ">" to change the paper size it does not respond. It's locked on A5. I tried a number of things finally giving in and going into settings and under "Maintenance", reset the printer to "Factory Settings" as if it was a new printer setup. It did not fix the problem. I can print from my computer to the printer to 8 1/2 x 11, I just can't make a manual copy at the machine. Please advise if you have anything to offer. Sorry for the sideway pics.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hi,
Open and close the paper tray and then evaluate the shown prompt, Click No or Edit and make sure you select both the required Paper Size and Paper Type as well.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended
Hi,
Open and close the paper tray and then evaluate the shown prompt, Click No or Edit and make sure you select both the required Paper Size and Paper Type as well.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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HP Recommended
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