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‎09-06-2026 06:42 AM

HP Recommended
Operating System: macOS 12.0 Monterey

HP Laserjet MFP M277 has suddenly stopped communicating with my MacBook.  Nothing prints, printer always offline.  Yet I can print a Test Page and also print a successful Network Access report from the printer.

Have re-booted the Mac, the printer and the network router a number of times, no change and no success.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2026 11:14 AM

HP Recommended

Hello @IanHargrave, Welcome to the HP Support Community.

Since your HP LaserJet MFP M277 can successfully print a Test Page and Network Access Report, the printer is functioning. The issue appears to be with the Mac's printer connection or print queue.
 

Since you have already restarted the Mac, printer, and router, please try removing and re-adding the printer:
 

  1. On your Mac, go to Apple menu > System Settings > Printers & Scanners.
  2. Select the HP LaserJet MFP M277 and remove it.
  3. Click Add Printer, Scanner or Fax.
  4. Wait for the M277 to appear and select it.
  5. If AirPrint is shown under Use, select it and click Add.

If the printer still shows Offline after being re-added, please let us know we will help you with the necessary steps.

Have a great day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎09-07-2026 11:14 AM

HP Recommended

Hello @IanHargrave, Welcome to the HP Support Community.

Since your HP LaserJet MFP M277 can successfully print a Test Page and Network Access Report, the printer is functioning. The issue appears to be with the Mac's printer connection or print queue.
 

Since you have already restarted the Mac, printer, and router, please try removing and re-adding the printer:
 

  1. On your Mac, go to Apple menu > System Settings > Printers & Scanners.
  2. Select the HP LaserJet MFP M277 and remove it.
  3. Click Add Printer, Scanner or Fax.
  4. Wait for the M277 to appear and select it.
  5. If AirPrint is shown under Use, select it and click Add.

If the printer still shows Offline after being re-added, please let us know we will help you with the necessary steps.

Have a great day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-09-2026 02:53 AM

HP Recommended

I did all that, and then the Print Queue showed a message, "Encryption Credentials have Expired".  I looked this up and then updated the printer details by entering its IP address onto a web browser screen.  There is something called the Encryption Certificate Expiry Date - and so I asked for a new certificate to be issued.

(I had bought the printer exactly 10 years ago.  The default expiry date was obviously set at the current date plus 10 years!!)

All solved now, and printing happily!!

Was this reply helpful? Yes No

‎09-09-2026 06:39 AM - edited ‎09-09-2026 07:38 AM

HP Recommended

@IanHargrave Thanks for letting us help you out! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic and have an amazing day ahead! 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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