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Locked

‎02-01-2025 01:06 PM

HP Recommended
Product: HP DeskJet 4255e All-in-One Printer
Operating System: macOS 12.0 Monterey

My printer suddenly does no longer show the color print option. Only shows the black and white option.  It disappeared!  It has new color and B/W cartridges in place and they do print on the alignment page and show on supply availability.  How can I get it back?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2025 02:33 AM

HP Recommended

Hi @ABQSteve 

Please reset the Mac Printer Systems, follow steps from the next video:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎02-02-2025 02:33 AM

HP Recommended

Hi @ABQSteve 

Please reset the Mac Printer Systems, follow steps from the next video:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No
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