My printer hp office jet pro 9018e screen has a code that is “ B815793C and the screen is blue

[Lizbeth122]

My printer hp office jet pro 9018e screen has a code that is “ B815793C and the screen is blue ive  tried to unplug it and it prints out a alignment page then goes back the the blue screen with the code. 

[Bernard42]

         Hello Lizbeth122,

I'd like to help!

I understand you are receiving a "B305DFF9 or B805D8A0" error on the printer screen.

The error indicates a firmware issue

Try the below suggestions -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

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