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- HP Community
- Printers
- Printer Setup, Software & Drivers
- My printer is not showing up as an option when I print docum...

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07-31-2023 08:22 PM
I've installed the current driver, I've verified that the printer is on wi-fi with a reliable connection. The printer is not coming up as an option to use when I print any document.
08-03-2023 01:06 PM
Welcome to the HP support community.
I understand that you are not getting your printer as an option to print, I am glad to assist you.
This seems to be a driver issue, follow these steps to fix the issue.
Perform root level uninstallation to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install the printer using full feature driver
Here is the link:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee