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‎12-14-2020 08:13 AM

HP Recommended
Product: HP Envy Photo 7855

I just changed the ink (61/301) in my printer (7855 Envy) and the message continues to tell me that I need to reinstall the ink cartridge.  I've removed the cartridge and reinstalled it multiple times.  That didn't work. I Powered the printer off for 30 seconds then reinstalled the cartridges. The message was still there. I used different ink cartridges. That did not work. I powered off the printer overnight, turned it back on (message was still there), took the cartridge out and put it back in. That didn't work. I followed the solution suggested from a previous post by wiping down the back of the cartridge and the spot inside the printer (the spot with the dots that match up to the dots on the cartridge). That didn't work.

 

No changes have been made to the printer itself.  I'm enrolled in HP InstaInk so all the cartridges are directly from HP.  

Please share the ink cartridge number you have replaced on the printer.

2 REPLIES 2

‎12-19-2020 12:17 PM

HP Recommended

Hi @TiffS1,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎12-27-2020 03:22 AM

HP Recommended

Hi @TiffS1,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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