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‎08-15-2019 05:55 AM

HP Recommended
Product: Hp envy photo 6230

This is a brand new printer and I am trying to set it up with no success as it won’t go past 4 dots 

4 people had the same question
1 REPLY 1

‎08-17-2019 04:39 PM

HP Recommended

@Lisamc1

 

Welcome to HP support community.

 

Could you share the screenshot of the issue you are facing while setting the printer?

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

You can refer this HP document for the steps to setup printer:- Click here

 

Reply with requested information for more assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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