My printer will no longer print off the internet and it did before

[savra]

I can no longer print from the internet and my printer will not connect wirelessly anymore.  I get an error.  I have tried all the trouble shooting.  I can not print a  mailing lable from Amazon.  In the past I could.  Help please!

[Riddle_Decipher · Accepted solution]

@savra

Welcome to HP Forums,

Let's get straight to it!

If it had been working before and it doesn't anymore, please try the below steps as it should help to reinstall the printer driver via the root level technique:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here or make use of the printer CD.

Once done, use this link to reconnect to your internet: Click here

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

that said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[savra]

I finanlly had to totally uninstall and reinstall from the cd.  It now works.

[Riddle_Decipher]

@savra

Thank you for the update,

I'm glad you found the solution, that said if you ever need any other assistance, 

Do not hesitate to write to us as we'll be happy to help.

It's been a pleasure assisting you,

Have a great day ahead.