My printer wont print. I've downloaded new drivers but they are stopped by koobface

[smjs]

my printer has worked with Windows 10 for a year. now it won't print. I've downloaded drivers and they ae stopped by "koobface".  My settings state that the printer is "offline".  The settings says  the default setting is " incomplete because of a metered connection".

[greenturtle]

Hi,

Thanks for using the HP Forums.

Please remove Koobface virus from your network before you do anything else.

About the virus:

https://en.wikipedia.org/wiki/Koobface

Once you have removed the virus, try this:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[blackiam]

Help Me With Solution To My Printer Driver-download

[greenturtle]

Hi @blackiam

Would suggest that you try this:

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

Hope that helps.

[smjs]

how do i remove koobfrace virus from my computer?

[smjs]

How do I remove koobface?

[greenturtle · Accepted solution]

Hi @smjs

You may want to install an Antivirus software and run teh scan to remove the virus

Thanks.

[blackiam]

pls help with activating my window 7 -i install it on a system factory comfigured in xp