My settings app says driver unavailable, I have an HP Envy photo 7800 series

[SRiley98]

Greetings,

My settings on my laptop state driver unavailable when I try to add my printer.

HPC40F65  HP Envy photo 7800 series

Note the printer was added and recognized in the past. So driver probably needs updating.

I have tried lots of things but I can't get the driver loaded.

[Hawks_Eye]

Hi @SRiley98 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Envy Photo 7800 series printer is facing a driver issue on your laptop. 

Here's how you can resolve it:

Step 1: Uninstall the Existing Driver

1. Open Settings > Devices > Printers & Scanners.
2. Locate your printer, click on it, and select Remove device.
3. Open Device Manager, expand Printers, and uninstall any drivers related to your HP Envy Photo 7800.

Step 2: Download the Latest Driver

1. Visit the HP Support page for your printer model. Official HP® Drivers and Software Download | HP® Support
2. Select your operating system (Windows 11) and download the latest driver package.
3. Run the downloaded file and follow the on-screen instructions to install the driver.

Step 3: Re-add the Printer

1. Open Settings > Devices > Printers & Scanners.
2. Click Add a printer or scanner and wait for your printer to appear.
3. Select your printer and click Add device.

Step 4: Update Firmware

1. While on the HP Support page, check for firmware updates for your printer. Update the firmware on an HP printer | HP® Support
2. Download and install the firmware update to ensure compatibility.

Step 5: Test the Connection

1. Open a document or file and press Ctrl + P.
2. Select your printer and try printing to confirm the driver is working.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye