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Message 1 of 2
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Flag Post

NEED HP SOLUTION APPLICATION FOR WINDOWS 7 FOR USING MY HP PHOTOSMART C3190

HP Recommended
COMPACQ PRESSARIO HP MODEL CQ5335FR SN [private info removed]
Microsoft Windows 7 (64-bit)

Hello,

I have lost on my hP PC the HP SOLUTION CENTER Application to use my  HP PHOTOSMART C3190 MODEL

specially to use the SCANNER.

I don't find hp solution application in your site for windows 7

My PC don't find anymore HP SOLUTION APPLICATION and AOI Scan msi is missing.

Coud you please solve my probleme and send me the application for windows7

my email adress [Personal Information Removed]

 

Thanks a lot and best regards,

henri JAGUENET France location

 

 

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

@henrij78 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, here's a few steps to help resolve the issue:

 

Press "Windows key" + "r" to get the "Run" window.

Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.

Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, unplug the USB cable from the printer (if present). 

Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

 

Then, click here to download and install the full feature software & driver,

the same would include all originally shipped software for your printer.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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