NEW HP OFFICEJET 3830 won't connect to wireless network

[Whizard123]

New printer arrived today. Started setup and software initially saw the printer and started setup. Pulled IP address from router on 2.4g network. Wireless setup on printer showed it had an IP and found SSID and showed wireless connected with solid blue light. Can't ping IP. Checked router(DHCP) and all was correct. Tried your troubleshooting steps outlined in your response

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Officejet-3830-won-t-connect-print-or-... and no joy.

[Jay_G24]

Hi @Whizard123,

Welcome to the HP Support Community. 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Set a manual IP-

To set a manual IP and try the steps below ( with control panel)

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Whizard123]

I was eventually able to get the computers on the network to see the printer but only intermittently. The printer would drop it's wireless connection even though it showed it had pulled an IP, had good signal, and blue light was solid(not blinking). When I opened a cmd window on any pc and issued ping -t  I'd receive NO REPLY. While watching the ping command, I'd restart the printer and as it was initializing I'd receive a reply from ping up until it was fully initialized and then back to NO REPLY. Odd thing is this was intermittent. Even when I was receiving a reply from ping the software wouldn't install properly. Once I was able to get the software installed, I was able to print a couple of times then nothing. When it wouldn't print I couldn't ping it. Every once in a while ping would WAKE it up and I could print ONCE. Then all of a sudden I was getting EXCEPTION errors when trying to view printer properties. Too many hours working on this printer. Contacted Amazon and will be returning today and not replacing. Thank You

[Jay_G24]

I respect your decision.

If you need further assistance feel free to reach out to us.

Have a great day ahead!