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HP Recommended
HP Deskjet Ink Advantage 2515
Other

for Mac Big Sur OS v11.1

Can't install the driver from HP official website successfully. 

Tried few times.

15 REPLIES 15
HP Recommended

@unite2005

 

I reviewed your post and I understand that you are unable to install the printer driver and getting an error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you remove the printer from your computer and then download and install the driver from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Screenshot 2021-01-13 at 10.42.51 AM.png

 

Thank you very much, friend.

However, tried these quite many times but still not working.

HP Recommended

@unite2005

 

Follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c05291302

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Still the same, not working, tried all the steps as you listed recently.

Even in the 'Supply Levels', it's shown 'information not available'.

HP Recommended

@unite2005

 

Do you have HP Easy Start installed on the computer?

 

If yes, follow the below steps to uninstall the printer and then add it again.

 

  1. Go to 123.hp.com/setup, and then click Download.
  2. After the software downloads, open HP Easy Start.
  3. Click File, and then select Uninstall HP Software... from the menu.
    Figure : Select Uninstall HP Software.
  4. Read any warnings that display, and then click Continue.
  5. When prompted, type your administrator user name and password.
  6. HP Uninstaller removes all HP printer software previously installed.
  7. If you are reinstalling the HP printer software, click Set Up New Device, and then follow the instructions to install the printer with HP EasyStart.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

HP Recommended

Screenshot 2021-01-19 at 10.47.20 AM.png

Same. Not working.

HP Recommended

@unite2005

 

You need to add the printer using the below link.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Still not working on. Still the same screen I got.

HP Recommended

@unite2005

 

How is the printer connected to the computer? (USB or wireless)

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.