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‎06-12-2025 10:07 AM - edited ‎06-12-2025 10:24 AM

HP Recommended

Our CISO set a password on the OfficeJet Pro 7740 Wide Format All-in-One Printer, however he did not record it anywhere and now we're locked out of the printer's web portal interface.  If there is a way to perform the factory reset on the device, we cannot find it.  All we can locate is a partial reset, which does not clear the admin password.  We need to do a full, factory reset and clear the saved admin password.  Any assistance will be appreciated.  Thank you in advance.

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‎06-13-2025 06:34 AM - edited ‎06-13-2025 06:37 AM

HP Recommended

Please advise on how to do a full, factory reset and clear the saved admin password.

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‎06-13-2025 11:12 AM

HP Recommended

Hi @HMMF4,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Kindly refer to the steps on this link to restore factory defaults.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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