cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 4
683
Flag Post

Solved!

Need Windows Server 2012 R2 64-bit driver for OfficeJet Pro 9025 AIO

HP Recommended
HP OfficeJet Pro 9025
Microsoft Windows Server 2012 and older

Looking for a driver for Windows Server 2012 R2 x64 and all drivers listing on the support page for the HP OfficeJet Pro 9020 Series AIO will not run on this OS.

3 REPLIES 3
Highlighted
Level 16
Level 16
28,996 28,715 4,999 11,379
Message 2 of 4
Flag Post
HP Recommended

Hi,

Download the drivers by selecting Windows Server 2012 R2 from HP.com:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9020/OJP9020_Basicx64_49.3.4475.exe

 

be sure to go through the IT Administrator guide associated with the download to install it, you should install it using the command line on a Server:

http://h10032.www1.hp.com/ctg/Manual/c03809643

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

ShlomiL,

 

Thanks for the recommendation, however as you can see the download is for an .exe driver package and not an msi package.  The server install instructions you reference are for an msi package and are not for an .exe driver package.  I tried running the 

OJP9020_Basicx64_49.3.4474.exe and I get an error stating that "This computer does not meet the following system requirement(s):

The Operating System of this computer is not supported.  For a list of supported Operating Systems, please check http://www.hp.com or your printer documentation.  Install this software on a computer with supported Operating system.

The installation cannot continue.  Follow the instructions above to resolve the issue(s) listed, and then restart the installation."

 

When I check the Compatible Operating Systems on the hp website listed below, it includes Windows Server 2012 R2 64-bit.

https://store.hp.com/us/en/pdp/hp-officejet-pro-9025-all-in-one-printer?jumpid=cp_r11400_us/en/pdp/h...

 

I am stuck at this point with no solution!  Please let me know if you or someone else has any ideas.

 
 
 
 
 
0 Kudos
Highlighted
Level 16
Level 16
28,996 28,715 4,999 11,379
Message 4 of 4
Flag Post
HP Recommended

Hi,

Use any unextract utility such as 7-ZIP or Winrar to extract the web-pack into any folder, there you will find the MSI package specified.


Alternatively, open the Run dialog, type %temp% and press OK.
Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)

There you will see the extracted web-pack included the MSI files referred to.


Regards,
Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation