• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-06-2019 11:57 AM

HP Recommended
Product: HP OfficeJet Pro 9025
Operating System: Microsoft Windows Server 2012 and older

Looking for a driver for Windows Server 2012 R2 x64 and all drivers listing on the support page for the HP OfficeJet Pro 9020 Series AIO will not run on this OS.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2019 08:26 PM

HP Recommended

Hi,

Use any unextract utility such as 7-ZIP or Winrar to extract the web-pack into any folder, there you will find the MSI package specified.


Alternatively, open the Run dialog, type %temp% and press OK.
Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)

There you will see the extracted web-pack included the MSI files referred to.


Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-06-2019 01:31 PM

HP Recommended

Hi,

Download the drivers by selecting Windows Server 2012 R2 from HP.com:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9020/OJP9020_Basicx64_49.3.4475.exe

 

be sure to go through the IT Administrator guide associated with the download to install it, you should install it using the command line on a Server:

http://h10032.www1.hp.com/ctg/Manual/c03809643

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-06-2019 01:51 PM

HP Recommended

ShlomiL,

 

Thanks for the recommendation, however as you can see the download is for an .exe driver package and not an msi package.  The server install instructions you reference are for an msi package and are not for an .exe driver package.  I tried running the 

OJP9020_Basicx64_49.3.4474.exe and I get an error stating that "This computer does not meet the following system requirement(s):

The Operating System of this computer is not supported.  For a list of supported Operating Systems, please check http://www.hp.com or your printer documentation.  Install this software on a computer with supported Operating system.

The installation cannot continue.  Follow the instructions above to resolve the issue(s) listed, and then restart the installation."

 

When I check the Compatible Operating Systems on the hp website listed below, it includes Windows Server 2012 R2 64-bit.

https://store.hp.com/us/en/pdp/hp-officejet-pro-9025-all-in-one-printer?jumpid=cp_r11400_us/en/pdp/h...

 

I am stuck at this point with no solution!  Please let me know if you or someone else has any ideas.

 
 
 
 
 
Was this reply helpful? Yes No

‎11-06-2019 08:26 PM

HP Recommended

Hi,

Use any unextract utility such as 7-ZIP or Winrar to extract the web-pack into any folder, there you will find the MSI package specified.


Alternatively, open the Run dialog, type %temp% and press OK.
Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)

There you will see the extracted web-pack included the MSI files referred to.


Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.