Need a removal tool for 8625 software

[Shawn1972]

Having issue uninstalling HP Officejet 8625 software. Is asking for OJ862x64.msi file. I cant find it. What can I use to totally uninstall software?

[TEJ1602]

@Shawn1972, Welcome to HP Support Community!

Follow the steps below to completely uninstall the software-

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

For new drivers, use this link.

Keep me posted for further assistance.

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