Need help. HP ENVY 6452e All-in-One Printer

[rhsmith52]

HP ENVY 6452e All-in-One Printer
(edited)

Product: 223R2A

Amazon sent a printer to me and then the family did something wrong with it and it's it's an issue now.

They were going to get the package UPS printer here. But I wanted to have the printer come.    Then, now I did take the printer back so.

Apparently, UPS and be was in the processing of the UPS but then the UPS is not end the processing,  but it did not close the package.

So is there now that I now have a printer that is here but I can't came home.

Basically, Amazon set a printer to me.  Now HP I have the printer and I want to keep it.

Amazon.   #- -UPS--#    HP

There was no UPS receipt.

Amazon   to   HP

UPS Not Not Not !!

Now use the HP printer.

Please, close it.  I don't want to return it.

Thanks.

P.S.  The HP ENVY 6452e does not show up the list of the printers unless the HP Smart App added it.

[rhsmith52]

I should have said iit was Expired ...

[Garp_senchau]

@rhsmith52,  Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Please check this document and follow the steps to raise the warranty dispute:

HP PCs, printers - Dispute a warranty status | HP® Support

Also please refer to the below link to check the warranty status.

Official HP® Warranty Check - India | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[rhsmith52 · Accepted solution]

There is no further issue as that I need to HP or Amazon so that I will I deliver UPS by Friday. 

I wish that Amazon had sent the HP, UPS was not a receipt that would have for processing as finished.