Need help with a regional reset for a HP Envy 5010 printer I brought over from Europe

[FX2000]

I recently moved back from Spain and I brought over my HP Envy 5010 printer. I bought what I thought were compatible cartridges (HP 65) but I'm getting an error saying those are not compatible even though they fit perfectly. It is my understanding from reading this forum that the printer needs to be reset to America for these cartridges to work, can you help me out with this please?

[Raj_05]

Hi @FX2000,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[FX2000]

Thank you, I have the HP Smart App installed and the new US ink cartridges are already on the printer, what are the steps to do the actual reset?

[Raj_05 · Accepted solution]

Hi @FX2000,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share the screenshot of this window on a private message, 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[FX2000]

I can't find a way to send you private messages, I also can't find the menu you mentioned. This is what shows up when I open HP Smart:

Clicking on the "Estimated Supply Levels" section opens the HP website in an external browser. Right clicking on it shows me this screen:

[FX2000]

I found it! I had to use a different software than HP Smart, but I managed to get to the menu you requested. This is what it looks like, but I don't have a way to send you a private message with the full picture, I can't find that options anywhere on this page