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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ToonerMike
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Message 1 of 6
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Need new firmware for laserjet pro mfp m29w

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hp laserjet pro mfp m29w
macOS 11.0 Big Sur

I need updated firmware for my printer. It no longer works. Need help ASAP.

5 REPLIES 5
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 6
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@ToonerMike

 

Welcome to the HP support community.

 

Refer the steps mentioned in this HP document to update the printer firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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ToonerMike
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I'm afraid your link didn't work. As I understand, HP has eliminated all the software and firmware for out of warranty products. If there is firmware available for my old laser printer I can't find it.

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sandytechy20
HP Support Agent
HP Support Agent
25,726 25,606 1,413 1,485
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@ToonerMike

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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ToonerMike
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I asked for help from . He sent me firmware, but it was for HP laserjet 3020. As a result, the printer is now locked. LED window blinks HP and power light blinks. I can no longer copy, even if the USB is unplugged. Consequently the printer is now unusable. Perhaps proper firmware would solve the problem.

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ToonerMike
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I've given up on the laserjet m29w since I can no longer communicate with it (see previous post).

 

So I bought a new HP OfficeJet 9015e, because I could use the warranty to make a phone call to support. The new printer will not scan using Big Sur (Mac OS 11.2.3) Image Capture. After one call with a young man, we both decided that Image Capture would not work and I could only scan from HP Smart. That scan software is poorly designed and can't compete with the high-quality features provided by Image Capture. Given that unsatisfactory solution I said my only option was to return the printer. He said he would consult with another tech person. I was put on hold and cut off. So, I called back. This time I got a sincere woman who patiently went through the same scenario. We came to the same conclusion, my only scan option was HP Smart.

 

So I will return the new printer. Since I can no longer use my old M29w either I must search for another printer/scanner. I have now had 2 unsatisfactory experiences with H. I will never buy from HP again.

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