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‎07-08-2024 01:34 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

My OfficeJet Pro 7740  updated to a new firmware and is now rejecting my ink cartridges. Is there a place I can download the previous firmware installer to revert back? Before you ask, I am not using genuine ink, they are aftermarket. It seems counter intuitive to spend $500+ on a printer to spend $120 just for the ink for it. It would make more fiscal sense for me to go buy a new printer and not let it do automatic updates. 

I have been a faithful buyer of hp printers but will no longer purchase hp printers if forced to pay the 3x cost of ink.

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1 REPLY 1

‎07-08-2024 01:52 PM

HP Recommended

you are correct that you need to find a copy of the older firmware. Third party ink sellers often list them to assist their customers, so you may have to search around the internet.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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