Need to factory reset my Officejet pro 9015e all in one printer

[PapaGeg]

I have forgotten the userid and password I used when setting up my printer several years ago and now I need to change my WiFi setup and it will not let me do so without the password. 

I saw another post for this same model printer that said - On the control panel, press and hold the Wireless and Cancel buttons simultaneously for about five seconds. This should put the printer into maintenance mode.

That would not work for me. I have a small touch screen and I tried pressing both the WiFi menu symbol at the same time as I pressed the “backup arrow circle” which I would assume is the cancel button and did not get any result to access the maintenance mode screen. 

I just want to reset the entire printer to factory defaults.  Can someone help please. 

[Nal_NR · Accepted solution]

Hi @PapaGeg,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Let's perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.