Need to reset HP Officejet Pro 7720 forgotten user and password

[rdm7585]

I have read up and down the forum to find the steps to factory reset the printer so i can setup the printer again. 

When i first set it up i dissabled wireless, now we have moved house and moved the printer i need to enable wireless printing but i cannot remember the admin user and password. 

When i connect to the network i can find it again and can see it in the HP connect app but still unable to sign in to enable wireless. 

In the other forum chains the HP team send instructions as a private message, please can you support me also with this issue. 

Ryan

[Betty0610 · Accepted solution]

@rdm7585

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!