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‎03-21-2024 05:11 PM

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer

I changed the administrator password and forgot it, please help me. Thank you

Category:
Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2024 10:06 AM

HP Recommended

Hi @slayd01,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

Please perform a factory reset on your printer to fix the issue.

 

LCD control panel

1. From the product control panel, press the Setup button.

2. Open the Service menu.

3. Select the Restore Defaults option, and then touch the OK button.

The product automatically restarts.

 

Touchscreen control panel

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Select the Restore Defaults option, and then touch the OK button.

The product automatically restarts

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

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5 REPLIES 5

‎03-24-2024 11:06 AM

HP Recommended

Hi @slayd01,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

 

- May I know which admistrator password are you referring too?

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
Was this reply helpful? Yes No

‎03-24-2024 11:08 AM

HP Recommended

wps

Reply
Was this reply helpful? Yes No

‎03-24-2024 03:47 PM

HP Recommended

Hi @slayd01,

 

Are you trying to connect your printer to the network using the WPS feature?

 

Please elaborate on the issue to assist you further.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
Was this reply helpful? Yes No

‎03-27-2024 03:01 PM

HP Recommended

The printer is set up and connected to the wireless network, but I replaced the administrator password that I forgot (wps password) I need to reset it somehow

Reply
Was this reply helpful? Yes No

‎03-31-2024 10:06 AM

HP Recommended

Hi @slayd01,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

Please perform a factory reset on your printer to fix the issue.

 

LCD control panel

1. From the product control panel, press the Setup button.

2. Open the Service menu.

3. Select the Restore Defaults option, and then touch the OK button.

The product automatically restarts.

 

Touchscreen control panel

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Select the Restore Defaults option, and then touch the OK button.

The product automatically restarts

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
Was this reply helpful? Yes No
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