Need to reset my printer to setup mode

[ABC1923]

My printer has no blue light to connect to wifi, I have tried unplugging and everything. I need to know how to reset my printer to setup mode so my blue wifi light will come back on. Does anyone know how to do this with this printer? I have not been able to connect it at all yet!!! And it's touchscreen is stuck on install HP smart app message, I can not get into any settings. So frustrating. Thanks! 

[Mans]

@ABC1923 

Hello,

Please to restore the printer to the original factory defaults as follows:

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Setup ().
2. Touch Printer Maintenance, and then touch Restore.
3. Touch Restore Factory Defaults.
   A message appears stating that the factory defaults will be restored.
4. Touch Continue. The printer will restart automatically.

Let me know if this has solved the issue or/and if the Restore Factory Defaults option is locked?

Do not hesitate to contact us in case of need.

Best regards,

[ABC1923]

No the screen is locked on download HP smart app

[Mans]

@ABC1923 

Thanks for your return,

You will need to follow the instructions below to solve this issue:

1. On the front panel of the printer, click four times on the location of the back arrow (the arrow being inactive).
2. A hidden menu will appear, click Support menu.
3. Scroll down to Reset Menu, and validate with OK.
4. Scroll down to Semi-Full reset, and validate with OK.
5. The printer will shut down, please restart it.
6. Please reconfigure the printer.

Please use the HP OfficeJet Pro 8020 All-in-One Printer series Full Feature Software and Drivers to install your printer.

Don't hesitate to contact us in case of need.

Best regards,