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‎06-11-2021 10:23 AM

HP Recommended
Product: OfficeJet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

Problem: Using the latest version of Adobe Acrobat Pro DC, I have always been able to scan multi-page docs and see all images. A few weeks ago, for whatever reason, scanning a multi-page doc now only shows the image of the first page even though all pages are fed through the document feeder.  If I use the HP Smart Scan application, I see all of the images.

 

After speaking for several hours with various levels of support from Adobe, they feel the problem can be fixed by using the TWAIN driver instead of the WIA driver. How would I switch to this driver? Thanks for any help!

Category:
1 person had the same question
1 REPLY 1

‎06-14-2021 07:06 AM

HP Recommended

Hi@BobM72, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document fix :-

 

HP LaserJet Printers and Digital Senders - Twain Compatibility

 

Hope that answers your question and you have a great day!


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