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‎11-11-2017 11:04 AM

HP Recommended
Product: HP Photosmart e All in One D11

My computer/printer has never allowed me to copy or scan documents.  I am thinking maybe I need to uninstall and reinstall the software but have no idea how to do this.  I also do not know where the original cd is that came with the computer.  Can someone please help me?  I am not very good with computers.

5 people had the same question
1 REPLY 1

‎11-12-2017 07:30 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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