• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-16-2023 12:33 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 10 (64-bit)

10 months ago my printer stopped allowing me to use 3rd party ink. Its a really old printer and I dont want to waste money buying good quality HP inks when I know the printer could stop working any minute now. Screen displays the ink cartridge empty or damaged error. I know there isnt anything wrong with the printer because I managed to sneak one page through the error codes and it printed perfectly fine. I understand why HP want new printers to block 3rd party inks but my printer is so old it isnt worth blocking, I only use it for mass unimportant print jobs just until the printer breaks. Could I please have a firmware upgrade that unlocks my printer again please. Oh and dont say it isnt affected - its affected by something, so may I have the antidote please, thanks

Category:
1 REPLY 1

‎08-18-2023 10:46 AM

HP Recommended

Hi @Jan272 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues.

 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.