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‎02-24-2020 04:14 PM

HP Recommended
Product: HP Officejet 8600 All-in-one
Operating System: Microsoft Windows 10 (64-bit)

I have a printer that is used on a network - main computer can switch between paper trays but other computer using same printer does not have this option - any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2020 08:50 AM

HP Recommended

Hi @HeatherVela1

Welcome to the HP Support Community. I'd be happy to assist you.

 

The other computer you have, is it a WIN 10 PC?

 

Make sure the full-featured printer driver is installed on the PC

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try selecting the paper trays as required while printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-27-2020 08:50 AM

HP Recommended

Hi @HeatherVela1

Welcome to the HP Support Community. I'd be happy to assist you.

 

The other computer you have, is it a WIN 10 PC?

 

Make sure the full-featured printer driver is installed on the PC

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try selecting the paper trays as required while printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎02-27-2020 09:31 AM

HP Recommended

got it going thank you - 

Was this reply helpful? Yes No

‎02-27-2020 10:51 AM

HP Recommended

@HeatherVela1

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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