New 2755e printer not working with PrintEditWE

[clairence]

Hello.

I have used PrintEditWE plugin with Firefox for many many years and with different printers.  With this plugin you can edit just the parts of the web page you want to print, saving resources.

But today I have a new 2755e printer that doesn't seem to understand the output from PrintEditWE. 

The printer either prints the top half of one page, or simply pushes a blank page through and stops.

I can save the edited page as a pdf and then print the pdf just fine.  But that's a lot of unnecessary work.

Any ideas with this?  I've updated the drivers. 

Thanks.

[Dragon-Fur]

@clairence 

Welcome to the HP Community --

Go to the source, that is, the author of the software / application.

The answer is the one selected as "Chosen answer"

https://support.mozilla.org/en-US/questions/1408346

Looks like the final solution was to uninstall the app > probably restart Firefox (or restart the device / computer) > Install a fresh copy of the application.

What if?

If you are using a Windows computer to run your Firefox,

If the author or the app description says it's required,

If you have not done so,

Install the Full Feature Software (full driver printer software) on the computer to act as a "foundation" for the little app.

Video - Install Printer Software - Windows

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

OR

================================

Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

If not done by now...

Uninstall the printer software from Programs and Features

Restart the computer and log in

Install a fresh copy of the Full Feature Software / full driver printer software

Video - Install Printer Software

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

and / or

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

References / Resources 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2755e All-in-One Printer 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[clairence]

Thanks.

That was my thread at the app help forum, earlier this year, due to a major Firefox update. uninstall/reinstall worked with a new FF version.

Today's issues is due to a new printer, unrelated to the browser or app. 

I printed your reply, using PrintEditWE, on my Epson printer without issue.  But the 2755e just pushes a blank page through.

I appreciate the other information and will peruse it. 

[Dragon-Fur]

@clairence 

You are welcome.

The proffered installation of the full printer driver is relevant to supported versions of Windows.

If you are running a different OS, you'll need to adjust the information.

I took a look at the Windows version of the add-on.  

I did not install it -- it's a bit intrusive for my tastes and I use the system for training - "Plain" is better.

A quick check of the add-on page did not reveal any requirement for installing the printer software -- the solution might lie elsewhere, or I missed the information.

That said,  if you are running Windows, more options (that are) "printing related" will work better with the full driver printer software installed than they will do if the software is not installed.  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"