• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-31-2025 02:10 PM

HP Recommended
Product: HP Smart Tank 7302 All-in-One
Operating System: Microsoft Windows 11

My new printer won't connect to my WiFi.  I have entered the password manually and automatically. 

1 REPLY 1

‎04-02-2025 06:54 AM

HP Recommended

Hi @Jim759 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It can be frustrating when a new printer refuses to connect to Wi-Fi. Let’s work through some steps to resolve this issue with your HP Smart Tank 7302:

 

 

1. Restart Devices

  • Printer: Turn off the printer, unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on.
  • Router: Restart your Wi-Fi router to refresh the network connection.
  • Computer: Restart your Windows 11 laptop to clear any temporary glitches.

 

2. Restore Network Settings

  • On the printer's control panel, navigate to Settings > Network Setup > Restore Network Settings. This will reset the Wi-Fi configuration.

 

3. Enable Wi-Fi Setup Mode

  • Press and hold the Wi-Fi button on the printer until the Wi-Fi light starts blinking. This puts the printer into Wi-Fi setup mode.

 

4. Use the HP Smart App

  • Download the HP Smart app on your Windows 11 laptop.
  • Open the app, select Add Printer, and follow the on-screen instructions to connect the printer to your Wi-Fi network.

 

5. Check Wi-Fi Compatibility

  • Ensure your printer is connecting to a 2.4 GHz network, as it may not support 5 GHz networks.
  • Place the printer within 6–8 feet of the router for optimal signal strength.

 

6. Update Printer Firmware

  • Visit the HP Support website to check for and install the latest firmware updates for your printer. Firmware updates can resolve connectivity issues.

 

7. Disable VPN or Firewall

  • If you’re using a VPN or firewall on your laptop, temporarily disable it while setting up the printer. These can sometimes block the connection.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.